Resident Portal

Frequently Asked Questions

Your Questions, Answered.

Find answers to common questions about apartment homes, leasing, amenities, pets, parking, move-in information, and life at The Apex.

About the Community

What types of apartment homes are available?

The Apex offers one- and two-bedroom apartment homes, along with select 2 and 3 bedroom penthouse residences featuring premium finishes and modern interiors.

Is The Apex pet friendly?

Yes. The Apex welcomes pets and offers amenities including a pet salon and dog park.

What lease terms are available?

Lease term options vary based on availability and floor plan. Contact our leasing team for current lease offerings.

Tours, Applications & Leasing

How do I schedule a tour?

Tours can be scheduled online or by contacting our leasing team directly.

What is required to apply?

Applicants must complete an online application, pay the required application fee, and meet community qualification requirements, including income verification and screening criteria.

What documents do I need to apply?

Applicants should be prepared to provide a valid government-issued photo ID and documentation for income verification.

Is renters insurance required?

Yes. Renters insurance is required for all residents. Minimum coverage requirements apply.

How long does the application process take?

Most applications are processed within a few business days, depending on verification requirements.

Pricing & Fees

What is included in my rent?

Rent includes access to community amenities, concierge services, resident events, maintenance-free living with professional apartment and common area maintenance, and parking based on bedroom size.

Are there any additional monthly fees?

Additional fees may apply for parking, pets, utilities, or optional services. Contact the leasing office for complete pricing details.

Do you offer move-in specials?

Current leasing incentives and promotions vary throughout the year. Contact our team for current offers.

Pet Policy

Do you allow pets?

Yes. The Apex welcomes up to two pets per apartment home.

Are there breed or pet restrictions?

Pet policies and restrictions apply. Please contact the leasing office for current guidelines.

What are the pet fees?

A one-time pet fee, a one-time registration fee per pet, and monthly pet rent apply. Contact the leasing office for current rates.

How many pets are allowed?

A maximum of two pets is permitted per apartment home.

Amenities & Resident Experience

What amenities are available to residents?

Residents enjoy access to concierge services, the Livly Resident App with digital key access, a resort-style pool and spa, a state-of-the-art fitness center, coworking spaces, resident lounges, gated parking, bike storage, package lockers, curated resident events, and a maintenance-free lifestyle. Optional lifestyle services available through Livly include home cleaning, car detailing, chef-prepared meal service, and other on-demand conveniences.

Are community events offered?

Yes. The Apex hosts a wide variety of resident events and social gatherings throughout the year.

Is additional storage available?

Additional storage options may be available based on current inventory.

How are packages handled?

Packages are delivered to secure package lockers for convenient resident pickup. Residents receive an email notification as soon as their packages are ready for retrieval.

What concierge services are available?

Our concierge team can assist with service referrals, reservations, local recommendations, delivery coordination, and other resident requests.

Can residents reserve community spaces?

Yes. Select community spaces may be available for private events and gatherings. Contact the leasing office for availability and reservation details.

Parking & Transportation

Is parking available?

Yes. The Apex offers parking in the community for residents.

Are assigned parking spaces available?

Assigned parking options may be available. Contact the leasing office for details.

Is guest parking available?

Guest parking is available in the community.

Are EV charging stations available?

Yes. Electric vehicle charging stations are available within the parking garage, carports, and in our guest parking.

Move-In & Residency

What should I expect on move-in day?

Our team coordinates move-in scheduling to ensure a smooth and efficient move-in experience.

How do I submit a maintenance request?

Maintenance requests can be submitted through the resident portal or by contacting the leasing office.

Is emergency maintenance available?

Yes. Emergency maintenance services are available outside of normal office hours.

How do I pay rent?

Rent payments can be made through Bilt, an app where residents can gain rewards and points each month.

Can I transfer to another apartment home?

Transfer opportunities may be available based on community policies and apartment availability.

Location & Neighborhood

What is nearby West Bloomfield?

The Apex is located in West Bloomfield, just 30 minutes from downtown Detroit, with convenient access to premier shopping, dining, entertainment, and everyday essentials along Orchard Lake Road. Residents are also just minutes from Birmingham, Bloomfield Hills, Farmington Hills, and Commerce Township, offering even more options for work, recreation, and lifestyle.

How close is The Apex to major highways?

The community offers convenient access to nearby major roadways, including I-696 and M-10, making commuting throughout Metro Detroit easy.

Is public transportation available nearby?

Residents enjoy convenient access to championship golf courses, scenic walking and biking trails, premier shopping, and upscale grocery destinations including Whole Foods Market and Plum Market, along with a wide variety of dining, entertainment, and everyday conveniences.

Availability & Contact Information

How do I check current availability?

Current apartment availability can be viewed online or by contacting our leasing team.

Can I apply online?

Yes. Online applications are available through our website.

What happens after I submit my application?

Once your application is submitted, our team will review the information and contact you regarding next steps.

How can I contact the leasing office?

You can reach our leasing team by phone, email, or through the contact form on our website.